Jo Jeffries, Author at ELMentoring

virtual business mentoring failure pillars of mentorship

Building the 5 pillars of mentorship

Leave a Comment / Leadership / By Jo Jeffries

Mentoring is a great option for those who are looking to promote cultural and commercial growth. It taps directly into and then inspires the further development and sharing of relevant expertise and experience that can already exist in an organisation. Those companies who invest in mentoring find that they see improvements in employee retention and satisfaction, interpersonal skills, communication skills and transfer of knowledge, amongst other benefits. Many mentors agree that there are 5 pillars of mentorship, so let’s take a look at them.

The program is championed from the top

In this pillar, the mentoring program is championed by those in leadership positions within the company, they endorse and embrace it. They themselves have mentors, and they also mentor others. They also believe that mentoring is important for both personal and professional development.

These individuals play an important role within the enterprise mentoring program and give their weight to:

ensuring the program is seen as a priority – they understand the benefits and want to share this
legitimise the program by lending a sense of respect to it.
Being available for any key events and engaging with all employees during the program. They also speak out about ROI in the program.

The program is planned strategically

Good initiatives don’t just happen. They are carefully planned out and have measurable and specific outcomes. There should be a robust planning process to make certain that the effort and energy within the program is maintained over the years rather than fizzling out over a matter of months. This planning should also account for the seamless running of the program across the company.

The program should be measured and defined

You need to work out what measures matter to your organisation. Any outcomes must be articulated clearly so that an ROI can be measured across the organisation. Some measures are calculable and empirical, whilst the rest will be anecdotal by nature.

You need to have a system that will capture and then report on these measures to help refine the process whenever there are new participants in the program. This will help with regular reviews.

Training for participants

Mentoring programs often fail because it is believed that pairing a mentor and a mentee is enough. It is important to ensure that you provide introductory and then ongoing skill development to both parties. When they have the proper training, this gives everyone:

A message of commitment
A consistency of approach
A quality of delivery
Enhanced relational capability
Very clear expectations.

The program should be supported by processes and systems

Within the HR of many companies, you will find frameworks, processes and tools which can capture and then support employee development needs. These are things that can be used within any mentoring program in order to ensure that there is no isolation and that there is efficiency in the way individuals are processed and the program is deployed.

The right tools, procedures and policies can assist in reducing cost and time within your program and help improve the mentorship experience.

diverse team of leaders Diversity mentoring

Exploring diversity in mentoring relationships

Leave a Comment / Leadership / By Jo Jeffries

Within any organisation, mentoring is quickly emerging as an incredibly powerful way in which organisational diversity can be encouraged. This is particularly true where there is a need to create greater cross-group understanding whilst ensuring the minority and disadvantaged groups are supported. Unfortunately, mentoring between those groups that are rather unique comes with its own issues.

Define the purpose of your mentoring program

It is important to be clear about the purpose of any program you set up. This is especially the case when it comes to “diversity” mentoring. If your program is simply to support a particular group, then it may be unclear exactly what is going on.

Know your audience

The last thing you want is for your well intentioned leads to create unintentional insults. It is important that your mentoring program does not devalue the group it was hoping to support. Make sure you understand the perspective of those you want to support.

Ensure your program is an opt in one

In order for a mentoring program to be successful it is essential that those involved want to be there. This is very important for a diversity mentoring program or a cross group one where you need individuals to listen to and understand varying different perspectives.

Quality over quantity

Your program, no matter how well intentioned, should be limited with regards to the number of good mentors that you have available. It can be tempting to try to fit in any many diverse individuals as possible. However, if you don’t have the right ratios you will not be able to offer the quality of mentoring that you would like.

Same or different groups?

There is a lot of discussion that looks at the values of having mentees and mentors from the same or different diversities. There are advantages to both. Within a group of like individuals, there is more likely to be great rapport and empathy. However, within different groups you are more like to find a greater degrees of cross-cultural understanding which may be more beneficial. Much of how you decide to do this will depend on the purpose you have already defined.

Training

Unfortunately, mentoring programs cannot just happen. It is important for everyone involved to receive training so that there is value to the mentoring that takes place. For diversity training, this means that everyone involved should be fully aware of all of the diversity issues that may come up. They must be able to foster a caring and sensitive approach to how they handle these issues. That way, you can ensure that the best results are created through the mentoring process.

Acknowledge stereotyping

Finally, and possibly one of the biggest barriers in diversity mentoring, stereotyping can be a real issue. Within a same group, the sharing of these stereotypes may go unquestioned. This can be the case even though this can be the biggest barrier to success. It is important to assure that assumptions are not being made and that stereotypes are acknowledged and discussed. Additionally, mentors must have the training to discuss honestly the role that stereotypes have in terms of mentoring.

Failure In Leadership: Is It Your Best Teacher?

Leave a Comment / Leadership / By Jo Jeffries

Let’s face it: no one wants to feel that they have failed, but sometimes failure in leadership does teach valuable lessons that perhaps can only be learned when things don’t go as they should.

Failure gives growth opportunities, which benefits and shapes how we manage ourselves and lead others.

Failure as a lesson for the future – some key takeaways

Don’t keep doing the same thing and expecting a different result.
Understand that failure, while uncomfortable, allows you to raise your self-awareness.
Failure provides opportunities to stop, take stock and reinvent.
It improves flexibility of thinking, and those who learn from their failures will do better in the future, but only if they use what they learn productively.
No one ever gets everything right all the time. Allow yourself the compassion you would show others, then move on.
Don’t blame others or become a victim yourself. Spend time working on solutions based on what happened. Solutions and planning will help, but becoming stuck on apportioning blame won’t.

As a leader, you may feel expected always to be right and never fail, but it’s almost guaranteed at some point, something will not work out as you wish, and that could be through simple circumstances that you or your team had no control over. What will make you rise and shine is how you handle that failure. You have the perfect opportunity to learn, as do your team and your company. This is where leadership skills and learning how to build from failures are part of the coaching and mentoring services we offer here at EL Mentoring, helping you to grow as a leader.

Learning to tackle hurdles productively is vital to moving forward. Successful leaders are not those who always get it right. They are the people who work to handle the situation, move on and learn from it for the future.

Using failure to grow

Have you ever heard the phrase ‘change is the only constant’? This is something successful leaders understand. They realise that staying flexible will allow them to accept the need for change and be adaptable. This positivity helps them channel positive energy into finding solutions, rather than wallow in negativity that can quickly grow when things don’t go as planned. Your mindset as a leader will influence those around you. If you panic, they will panic, and that achieves very little. It’s okay to admit when you don’t have all the solutions, and asking for help is not a sign of weakness. It can open up a whole stream of ideas and innovative solutions from a broad spectrum of people, one of whom could be sitting on the perfect answer.

Look forward. If you keep looking back, you will focus on the obstacles and forget to strive for outcomes. Watch, look and learn. Being prepared to take risks will show you how far you can go. Sometimes, ‘no risk’ will equal ‘no reward.’ as a successful leader, you must sometimes take a risk. Successful leadership is about getting it right, not being right.

Our last words

‘Don’t complain about failure’. Use the valuable lessons as a road to success.

The importance of growth mindset for leadership success

Leave a Comment / Small Business Tips / By Jo Jeffries

If you were to look into the background of any company that is successful, the one thing that you are most likely to find is a team leader who has adopted a growth mindset. Letting go of a fixed mindset can be one of the best ways in which you can improve your chances of leadership success.

What is growth mindset?

Growth mindset is a belief and attitude that individuals have the potential to develop their abilities, talents, intelligence and emotional intelligence. This means that they believe that success comes from the desire to work through challenges. This is rather than avoiding them. A leader who has a growth mindset is someone who tends to focus on the process more than simply focusing on the outcome.

This is of course in contrast to a fixed mindset. A fixed mindset sees things like talent and intelligence as things that cannot be developed or changed and are fully fixed. Leaders in this category are fully results orientated. To them, challenges are failures.

How can a growth mindset help you team develop?

When you adopt a growth mindset you can improve the potential of your team dramatically. Plus, you can provide a healthy culture where accountability helps to drive growth in your business.

Even during times of crisis, if you prescribe to a growth mindset you will envisage opportunities for your team. You don’t believe in giving up or looking for someone or something to blame when things do not go well. In fact, quite the opposite. A team leader in a growth mindset will look for ways to increase the growth of the team and overcome any challenges that come their way.

How can you create and nurture a growth mindset?

If you are looking to adopt a growth mindset there are a number of practices that you can use. These will help to create the right mindset for you and your team.

Embrace change – the world is a rapidly changing digital space. It is one that we need to embrace rather than fear.
Be self-aware – in order to grow and change we need to understand where we are staring from. When you are self-aware you have the tools to make better decisions. Plus, you can explore the opportunities that will help grow your business.
Disrupt yourself – with self-awareness comes the ability to disrupt yourself. This is something you should do before someone else does it for you. This allows you to become the one who is driving innovation.
Understand and reward the value of learning from failure – failure happens. It is important to learn from your mistakes and use them to help you make better decisions in the future. Make failure one of the learning tools that you use within your organisation.
Process should be part of an ongoing project – a key factor of the growth mindset if focusing on the process and not simply the result. You cant do everything perfectly, 100% of the time and this is why the process is just as important.
Practise perseverance – Results do not happen overnight it is important to be patient and persevere in order to get the results that you are looking for. This is what will allow you to lead your team forward to a point where you will have more impactful goals.

The Art of Effective Feedback

Leave a Comment / Business Success, Leadership / By Jo Jeffries

Feedback that is constructive can often be difficult to receive, and is just as difficult to deliver. Whilst research indicates that we want feedback, it also shows that we are not comfortable or not willing to deliver it. However the better the feedback that people receive the more successful an organisation can become.

Effective feedback is something that we need to practice. It is little wonder that constructive feedback is something of an art. When done properly, constructive criticism can help to offer clear expectations, a fresh perspective and also improve employee performance and morale. It can also reduce any conflict and toxicity that may exist in a team.

Be direct

The most effective way of delivering good constructive feedback is to do so in person. It is best not to be given in the written form. Delivering feedback to a person directly shows a level of respect for team members. When this is not possible there are alternatives. For example, zoom could be used as a form of face to face feedback delivery. The key point is that both parties should be able to see each other during any feedback session,

Be specific

One of the hallmarks of constructive criticism is being specific and offering actionable insights. A good employee wants to know what they are doing well in their job and what they could do to make their performance better it is the responsibility of the person giving the feedback to provide them with the tools with which they can do this stop

It also matters how feedback is timed whilst many busy managers may prefer to wait for an annual review to offer feedback it is in fact better for it to be done in real time when issues almost irrelevant. The context of timing is also important, to be truthful and stick to facts, many unfortunately turn to jokes as a way of trying to make negative feedback easier.

Focus not on people but on actions

Too often people are uncomfortable giving feedback because they feel it is personal and do not want to hurt someone’s feelings however not offering constructive feedback is avoiding conflict and this can undermine your team.

Good constructive feedback focuses on the product and not the individual with criticism never being personal. An employee who misses the deadline is not necessarily lazy incorrect work does not signify incompetence. Focus your efforts on actions rather than perceptions use the “I” technique, “I recommend,” “I believe” to underline this.

Offer solutions

A good leader is someone who focuses on solutions and can get to the heart of any constructive feedback. It is important to offer specific problem solving recommendations or examples that will help to improve things. The feedback that you give is not a call to action but the solution that you offer could be

Make it a conversation

Empathy is important to good feedback; it is not just about you are telling someone what has gone wrong and giving them feedback it is also about listening to their feedback to you. There should always be a conversation involved in good constructive feedback.

Leadership And Trust – The Basis Of A Successful Business

Leave a Comment / Leadership / By Jo Jeffries

For a business to thrive and become successful, having an effective leader in place is critical. Whether that’s you or you have a leadership team in place, how they motivate, inspire and build trust will affect the success of your business. Gone are the days when leading with a rod of iron gets it done.

A strong business relies on trust in managers. Whether between leaders and team members or the business with clients and suppliers, you must work openly and honestly. That way, you can build valuable, lasting relationships to achieve sustainable success.

A lack of quality leadership and trust will eventually cause problems. It does not matter how good your products or service are. Your staff will be less keen on taking risks or feeling able to give feedback, stifling creativity and business growth opportunity. Morale is likely to be low, and productivity is affected. It could also lead to higher staff turnover rates. In fact, if your business is suffering from high staff turnover, one thing to consider is your leadership style. If you require assistance with developing a leadership mindset that works for you and your team, then training and mentorship programmes can help.

Trust gaining leadership

There are several facets of trust gaining that you will need to embody. These include:

Open, honest, clear and concise – always be as honest as possible, clear and transparent to avoid confusion and uncertainty. Even when news is unfavourable, getting it out in the open will reduce the need for speculation and rumours, which fuels distrust, and such feeling can quickly spread and have even the most ardent supporters becoming sceptical.

Clear expectations – leaders must ensure that team members understand their roles and responsibilities. Leaders should set good examples with their own behaviour, offer and accept feedback regularly, allow team members to have a voice, and feel empowered to support you.

Be accountable – this is one area that will gain you respect, always take responsibility when things go wrong and be responsible for your actions and decisions. If you show accountability and how to handle getting things back on track, your staff will see your leadership as a commitment to getting the best in place, even when things haven’t always worked out.

Conclusion

Trust is driven by open and honest communication with team members. Being a part of a team with strong leaders who understand the challenges and celebrate the successes as part of the team, yet know how to guide, lead and model expected behaviour through their own actions, are more likely to build a team that will work harder and make a more significant contribution to the success of the company.

A leader who can inspire and motivate a team is essential. However, not all leaders can get this commitment in a way that will ensure long-term success. A team that works with you rather than for you will fair far better. They will trust you as a leader and be more likely to go that extra mile when needed. Learn the difference between simply managing people and being an effective leader, and gain those skills to help you and your team make a positive difference.

How to Develop a Leadership Mindset – Cultivating Key Skills As A Leader

Leave a Comment / Leadership / By Jo Jeffries

Whether you are a team leader in a company or you are in business for yourself, you will at some point find yourself in a leadership role. How you develop your leadership mindset makes all the difference when it comes to your successes and failures. If you want to develop a good leadership mindset, then you need to ensure that you have the right key skills to be a leader.

What Key Skills Should A Leader Have?

Plan for success

Planning for success helps to make a good leader. It is essential to understand the ideas and concerns of your team to ensure that everyone is in alignment. When you present ideas, you can also defend any decisions by illustrating how they contribute to the overall plan. This ensures that it is easier to work with any concerns.

Communication

A good leader is someone who listens to their team. It is essential to understand their ideas and concerns. The members of any team matter so listening to what they have to say will ensure that it is much easier for others to want to follow your leadership. Good communication skills, both listening and speaking, are essential tools for every single person in a leadership role.

Willingness to face challenges

As a leader, challenges will undoubtedly arise, and in the position of leader, it is your responsibility to assist your team in overcoming them. Having the right leadership mindset means that you will look on problems as opportunities and recognise the fact that every challenge brings with it the opportunity to not only learn but also to grow.

Keep your team focused on these outcomes and make sure that they avoid becoming weighed down with issues. Difficulties must always be faced head-on and make the best of a situation rather than running from it.

Be decisive

The right leadership mindset is one that requires the ability to make quick decisions, communicate them with confidence and stand by those decisions whilst still having enough flexibility to adjust your path when necessary.

Be humble

People like a leader who has confidence, but they won’t easily follow someone who is aggressive or arrogant. They want to see humility and a leader who admits when they are wrong and helps to put things right. More importantly, a leader who is humble will value the skills and contributions of the team who for them and will apportion credit where it is due.

Forward-thinking

Leadership mindset means being comfortable with change. When a leader has a fixed mindset, they can begin to miss those important developments and can easily fall behind. It is important to not just look at the present but anticipate the future in order to make sure that you are prepared for what will be coming up.

Empathy

A true leader is someone who has empathy for those around them. They want to see everyone succeed. This empathy, however, needs to work for the best of the business as well, and this means dealing with situations where someone is not able to deliver the required results.

Benefits of a diverse team of leaders

Leave a Comment / Leadership / By Jo Jeffries

If a company wants to offer its workforce equal opportunities and provide the best service to both clients and customers, then hiring and managing a team of diverse individuals is essential. It is not, however enough to employ workers from different backgrounds. It is also essential that the leadership team of a company also reflects diversity. Here are just some of the benefits to be gained from having a diverse team of leaders.

Greater breadth and depth of perspective and experience

When your leadership team has diversity, then there is a great breadth and depth of experiences within your organisation. This allows for a better ability to relate to clients, stakeholders and employees. It can even facilitate innovation, which is essential in capturing and then maintaining your market share.

Greater chance of positive change taking place

Executives from backgrounds that are more diverse are more likely to make the kind of decisions that will be agreed upon by top leaders. This can help to put positive changes in place.

Increase in awareness

Life experiences help to give a powerful filter which assists in seeing and engaging with those around us. When the diversity filters in a leadership team are increased, then awareness of the landscape that you need to navigate is also increased. This helps to improve everything from customer experiences to global opportunities.

New opportunities

Diversity in your leadership team helps bring perspectives that can aid in pressure-testing judgements and assumptions. This promotes new ways of thinking, improves a growth mindset and enables an organisation open to new ideas. This can help with better employee engagement and empowerment. It also improves speed of decision-making.

Attract and retain top talent

Putting together a diverse high-functioning team can take effort. However, this is rewarded by the ability to attract and then retain the top talent, which will improve your business strategy. End users are much better represented when their point of view is shared by someone at the table.

Valuable perspectives

Diversity can bring you disaster or success. It depends on the level of inclusion and cultural intelligence within the team. Differences in perspectives allow a situation to be viewed from a number of different angles so that better decisions can be made and ensure that all voices can be heard.

Better relationship between customer and employee

When a leadership team is more diverse, then an organisation is better able to understand and also build better relationships with both customers and employees. A workplace who are engaged is the foundation for a good organisation. Such a good organisation will go on to provide a service to its customers that is exemplary. This, in turn, will keep customers coming back. A diverse workforce makes it possible for an organisation to meet and serve the wants and needs of its customers in a much better way.

A Diverse Team Of Leaders Fosters Greater Innovation

A leadership team that is more cohesive and diverse, one where the members can have candid and open conversations, can help to promote innovation and appeal to customers who are inclusion focused.

How to choose a mentor when starting a business

Leave a Comment / Leadership / By Jo Jeffries

When you choose a mentor, it can be something that can help you make a real success of your business. There are a number of challenges that entrepreneurs face on a daily or even hourly basis. These opportunities and threats that they face each day can have a real impact on the future of their business. This is just one of the reasons why developing a relationship with those who have already been through this is vital if a new business wants to have the best chance of navigating the difficult roads that might be ahead of them. A mentor can also help by providing essential networking opportunities for their mentee within the relevant industry and has the potential to tip the scales in favour of success.

What qualities should your mentor have?

Good qualities to look out for in a mentor include a passion for the industry, active listening skills, honesty, empathy and a dedication to learning. The relationship of mentoring is all about giving back and then paying forward. Mentoring should be mutually beneficial, with both mentee and mentor bringing something to the table.

For some mentors, the idea of offering a new perspective on something in addition to making future business connections is the motivation for mentoring, whilst for a mentee having support and gaining experience are the main reasons to look for a mentor. For these reasons, it can be a good idea to choose a mentor who has a simillar work style. This will make the partnership more beneficial for both parties.

A good mentor is one who will challenge and motivate whilst still allowing their mentee to make their own decisions and mistakes along the way.

How can you find a mentor?

Finding a mentor may happen by chance, but it can also occur systematically. The best way to find a good mentor is to consider what your immediate and long-term goals are and makes sure you are visible in circles where you should meet the type of person who will help you to achieve this. This might be through conferences, tradeshows or even word of mouth. There are also professional mentoring services that can assist you.

Potential mentors are everywhere, and you may find the perfect mentor for your business just about anywhere. Keep your mind and your eyes open to the potential, and you may even find them whilst going about your daily routine.

Many mentors are incredibly active people both in the office and out of it and often give back to their communities.

The relationship with a mentor is one of the most beneficial and important ones that can exist for any aspiring entrepreneur. Whilst finding a business mentor can be a challenge, if you approach the process with an open mind and some creativity, you can significantly improve any chances of finding the right mentorship that will help you and your business.

Resolving Conflict In A Mentoring Relationship

Leave a Comment / Leadership / By Jo Jeffries

Successful mentoring relationships happen when both parties have the same expectations and a route in place to get there. This means the early setting of ground rules; both parties must understand what their mentoring relationship is expected to achieve and set boundaries for time and behaviour expectations. A good mentor can share information, support the mentee, and encourage them to develop their own views. The mentor should be able to give advice and guidance to assist the mentee with clarifying their ideas and reaching the goals set.

The mentor/mentee relationship is a two-way process that succeeds when the parties have mutual respect and can listen and develop trust to establish a productive two-way dialogue. The mentee must be able to contribute substantially to create a mutually beneficial relationship. However, conflicts within mentoring relationships can happen. After all, you have two individuals that, without successful boundary setting, could have very different expectations of what the mentoring partnership should achieve.

Areas that may cause mentoring conflict

Cancelling or postponing meetings – one party is not fully committed to scheduled meetings, which leads to resentment, and the relationship can quickly break down.
Wanting more time investment – where the parties have different need levels. Meeting schedules can seem excessive to the other party, leading to conflict if it doesn’t settle.
Excessive expectation or over-dependence – a mentor can expect the mentee to become a clone and overload them with information and expectations. The mentee may also expect more direction and support than is reasonable or become overly reliant on mentor approval. Mentors may also excessively seek mentee validation, not allowing the mentee to develop their path.
Lack of responsibility or manipulation – the mentee may hide behind the mentor and not take responsibility for their decisions or actions, blaming the mentor because they took their suggestion. Mentors may overly manipulate the mentee to carry out their workload in the name of learning.
The wrong pairing – sometimes, the mentor/mentee relationship is simply a matter of wrong pairing. Learning styles, experiences or expectations don’t align sufficiently to benefit either party.

Overcoming mentoring relationship challenges

Set clear boundaries on time and expected outcomes for the relationship. Results must be measurable so both parties know when the job is done. Set behaviour boundaries that must be observed regardless of conflict.
Mentors need to understand the role and limitations they have as a mentor. Mentorship training is worthwhile, as the skills required for effective mentoring go beyond job knowledge. A mentor needs to be able to pass on their skills to others.
Identify whether the conflict results from behavioural or personality problems requiring different resolution approaches.
View conflict as an issue of joint responsibility to avoid the blame game.
Recognise when mismatched personality issues, such as the mentee’s over-confidence or the mentor’s domination, make the relationship unworkable.
Accept that some issues may require outside mediation if no suitable conclusion can be reached.

Mentoring relationships should be a positive experience for both parties, and when they work well, both the mentor and mentee will grow. Handling conflict is another lesson on the path to successful mentoring partnerships.